General Terms and Conditions
General Terms & Conditions, latest version December 1, 2023.
These general terms & conditions of sale and delivery, which include all documents referred to in them ("General Terms and Conditions"), contain rules that apply to the purchase and delivery of products and services offered by Hooh Media d.o.o. ("products"). These General Terms and Conditions do not apply to the sale of products and services offered by Hooh Media by third parties. Please read these General Terms and Conditions carefully and familiarize yourself with them before ordering the product.
1) GENERAL PROVISIONS
1.1) SIGNALED is a brand name used by Hooh Media d.o.o., Sopnički odvojak 5R, HR-10360 Zagreb, City of Zagreb, Croatia, European Union, ("Hooh Media") for product promotion.
1.2) The business relationship between Hooh Media and you ("Buyer") is exclusively governed by the sales and delivery rules stated in this document, and only in the version of this document that is valid at the time of the Buyer's order.
1.3) In order to make the purchase of products from the Hooh Media offer, the Buyer must be legally capable of entering into valid contracts. The Hooh Media offer is intended for consumers - legal and physical entities.
1.4) According to the Buyer's request, sent through the form on the SIGNALEND website or directly to the contact email address listed on the SIGNALED website, Hooh Media creates an offer containing products and/or services, price, delivery date, offer validity period, notes and payment information. In order for the Buyer to order the product, it is necessary to pay the amount of the value of the offer within the valid period of the offer in accordance with the instructions stated on the offer. By successfully completing the payment (“Order”), the Buyer accepts the General Terms and Conditions and will receive a written confirmation of the Order from Hooh Media, whereby the Buyer has entered into a sales contract with Hooh Media.
2) RIGHTS AND OBLIGATIONS
2.1) The sales contract concluded between Hooh Media and the Buyer refers only to the products and/or services from the order. Subsequently added products and/or services will not be covered by the previously accepted General Terms and Conditions, i.e. by the previously concluded sales contract. The obligation to deliver subsequently added products and/or services begins at the time of ordering those products and/or services.
2.2) Hooh Media may refuse the Buyer's order if the Buyer does not meet the conditions from point 1.3 or the product and/or service is not available.
2.3) The product and/or service is purchased when fully paid for.
2.4) Upon receiving an inquiry, Hooh Media will check the availability of the product and/or service that the Buyer wishes to purchase. The term of delivery of products and/or services will be specified by Hooh Media in the offer, and begins to run from the moment of the Order. The course of the delivery period is calculated exclusively in the period from Monday to Friday, if these are working days. Saturday, Sunday and bank holidays are excluded from the calculation of the delivery period. Products and/or services are delivered to the delivery address specified in the offer. The following rules apply to delivery:
A) In case of delay or unavailability, Hooh Media will contact the Buyer and inform the Buyer about this.
B) Hooh Media is entitled to separate delivery of products included in one order, which are used separately, whereby Hooh Media shall bear any additional delivery costs to the delivery location caused by such delivery. If such delivery is requested by the Buyer, the costs of such delivery shall be fully borne by the Buyer.
C) If force majeure (such as but not limited to: natural disasters, civil unrest, civil war, international war, terrorist attack, pandemic, significant disruptions in national or global supply) permanently prevents the delivery of the order, Hooh Media is not obliged to deliver the ordered product to the Buyer.
D) If the Buyer has not purchased the product, he is not able to collect it upon delivery.
2.5) The risk of accidental destruction, damage or loss of the product passes to the Buyer at the moment when the product is delivered to the Buyer, i.e. from the moment when the Buyer is late with taking over the product within the delivery period. When picking up the product, the Buyer assumes the obligation to inspect the product carefully, because by picking up the product, the Buyer confirms that the product was not damaged at the time of delivery. If the product is not damaged, the Buyer is obliged to collect the product upon delivery.
2.6) All prices are quoted in Euro currency and include all applicable taxes in accordance with Croatian legislation, unless otherwise stated in the offer. Hooh Media reserves the right to change the prices of products and services at any time.
2.7) Payment is made to the transaction account specified in the offer.
2.8) When processing an inquiry, and later an order, Hooh Media assumes that the conditions for purchase specified in point 1.3 of these General Terms and Conditions are met and accordingly treats all requests of the Buyer (including from the tax aspect). Hooh Media will not process the order if the conditions from point 1.3 of these General Terms and Conditions are not met.
2.9) Hooh Media reserves the right to unilaterally terminate the sales contract with the Buyer in the event of an inadvertent error regarding the displayed price or availability of the product with immediate effect.
2.10) Hooh Media reserves the right not to deliver the purchased products and/or services to the Buyer, or to unilaterally terminate the sales contract with the Buyer with immediate effect, in case of justified suspicion of malicious or fraudulent behaviour of the Buyer in connection with the use of Hooh Media products and/or services and, if necessary, take legal action against the Buyer or third parties to whom the suspicion relates.
2.11) Hooh Media materials, including the Hooh Media website, may contain content or links to content from third parties. Hooh Media does not control the content of third parties and does not adopt it as its own. Hooh Media does not assume any responsibility or guarantee for the contents of third parties. The user consumes the content at his own risk
2.12) In the case of returns, defects, the following rules apply:
A) Products and/or services made to order the Buyer cannot cancel.
B) If the Buyer believes that the delivered product has defects, he will contact Hooh Media in writing, and Hooh Media will take action in accordance with the factory warranty.
C) Hooh Media's responsibility for rights and obligations from this contractual relationship will be determined in accordance with the applicable regulations of the Republic of Croatia.
2.13) All Hooh Media products have a 24-month factory warranty, unless otherwise regulated in the offer.
3) FINAL PROVISIONS
3.1) The contract or its rights or obligations under the contract may be transferred, assigned or encumbered by Hooh Media at any time. To fulfil the contract, Hooh Media may use subcontractors.
3.2) Communication of notifications must be done in writing via e-mail. For contractual purposes, the Buyer agrees to these electronic means of communication.
3.3) If Hooh Media fails to exercise its rights under this contract, this shall not be considered a waiver of those rights. Hooh Media's waiver of rights is effective only if expressly waived in writing by Hooh Media.
3.4) If individual provisions of these General Terms and Conditions are or become completely or partially invalid or void, this will not affect the validity of other provisions of these General Terms and Conditions. Legal provisions, if any, shall apply instead of invalid provisions. The same applies in case of omission.
3.5) The contract concluded between the Buyer and Hooh Media is exclusively governed by the law of the Republic of Croatia.
